BISMALLAH — Kistet Troubleshooting & Quick Reference INSHA'ALLAH

Login Problems

Cannot Log In

1. Verify your email is correct
2. Check you have internet connection
3. Try clearing browser cache
4. Try a different browser
5. If still cannot log in, contact System Admin

Forgot Password

1. Go to https://ethiobiz.et
2. Click Forgot Password?
3. Enter your email address
4. Check your email for reset link
5. Follow the link to set a new password
6. If email doesn't arrive, check spam folder
7. If still no email, contact System Admin

Account Locked

After 3 failed login attempts, your account may be temporarily locked. - Wait 15 minutes and try again - Or contact System Admin to unlock

Common Errors

Error Message	Cause	Solution
"Session Expired"	Inactive for too long	Refresh page, log in again
"Permission Denied"	You don't have access	Contact System Admin for role update
"Cannot Submit"	Required fields missing	Fill all required (bold) fields
"Not Allowed"	Status cannot change	Check correct status workflow
"Company Mismatch"	Data belongs to other company	Use company filter

Browser Issues

Recommended Browsers

Browser	Version	Status
Google Chrome	Latest 2 versions	✅ Best experience
Mozilla Firefox	Latest 2 versions	✅ Good
Microsoft Edge	Latest 2 versions	✅ Good

Clear Browser Cache

Chrome: 1. Click three dots (top-right) 2. More Tools > Clear Browsing Data 3. Select "All time" 4. Check "Cached images and files" 5. Click Clear Data

Firefox: 1. Click hamburger menu (top-right) 2. Settings > Privacy & Security 3. Cookies and Site Data > Clear Data

Common Tasks — Quick Steps

Create a Task

DOBiz SmartERP > Projects > Tasks > + Add Task

Log Timesheet

DOBiz SmartERP > Projects > Timesheets > + Add Timesheet

Apply for Leave

DOBiz SmartERP > HR > Leave Application > + Add Leave Application

Submit Expense

DOBiz SmartERP > HR > Expense Claim > + Add Expense Claim

Create Material Request

DOBiz SmartERP > Stock > Material Request > + Add Material Request

Create Purchase Order

DOBiz SmartERP > Buying > Purchase Order > + Add Purchase Order

Create Sales Invoice

DOBiz SmartERP > Accounting > Sales Invoice > + Add Sales Invoice

Check Stock Balance

DOBiz SmartERP > Stock > Stock Balance

Raise Support Ticket

Walta > Tickets > + Add Ticket

Keyboard Shortcuts

Shortcut	Action
Ctrl+G	Global Search
Ctrl+S	Save current document
Ctrl+Enter	Save & Submit
Esc	Close current dialog
/	Focus on search/awesome bar
Ctrl+H	Open History
Ctrl+Shift+R	Reload page (clear cache)

Where to Get Help

Issue	How to Get Help
System access	Hadi (hadi@kistet.com)
Project management	Araya (areaya@kistet.com)
Procurement	Ezedin (ezedin@kistet.com)
Finance/Payment	Sadsawi (sadsawi@kistet.com)
Leave/HR	Beti (mahlet@kistet.com)
General management	Tsegaye (tsegaye@kistet.com)
IT support ticket	Walta > Tickets
Knowledge Base	https://ethiobiz.et/support

Passwords & Security

Password Requirements

• Minimum 8 characters
• At least 1 uppercase letter
• At least 1 lowercase letter
• At least 1 number
• At least 1 special character (@, #, $, etc.)
• Cannot reuse last 5 passwords

Security Best Practices

• Never share your password
• Enable Two-Factor Authentication
• Log out when leaving your computer
• Don't save passwords in public browsers
• Report suspicious activity immediately

Important URLs

Resource	URL
Main System	https://ethiobiz.et
Knowledge Base	https://ethiobiz.et/support
Walta (Helpdesk)	https://ethiobiz.et/walta
Dagu (LMS)	https://ethiobiz.et/dagu
BizFlow	https://bizflow.ethiobiz.et
Magala (Marketplace)	https://ethiobiz.et/magala
Nadis	https://nadis.ethiobiz.et

Brand Names

Developer Term	Display Name
EthioBiz	EthioBiz Platform
DOBiz SmartERP	DOBiz SmartERP
Helpdesk	Walta
LMS	Dagu
Marketplace	Magala